Delivery Details

How We Deliver

A signature on delivery is required with all orders, unless you have specifically requested the goods to be left unattended.
If the delivery location changes after a deposit is paid, a new delivery fee will apply and be reflected on your invoice.
Once dispatched, tracking information will be sent. It is the purchaser’s responsibility to track deliveries online.
For international orders, it is the purchaser’s responsibility to ensure customs clearance at the destination.
Transit times are outside Clearlight Designs’ control.
Freight charges cover a single delivery at ground level during standard weekday hours.
It is the purchaser’s responsibility to ensure free and easy access for delivery. Advise us in writing of any delivery difficulties (stairs, docks, lifts, etc.).
Additional fees may apply for access issues not disclosed in advance.
If delivery is unsuccessful, the purchaser may be required to collect the goods or arrange delivery themselves.
Cancelling booked freight within 24 hours of the delivery date incurs a cancellation fee equal to the freight charge.
Missed deliveries will incur re-delivery fees.
Storage fees of 1% of the product value per month or $100 per week (whichever is higher) apply if delivery cannot occur.

Inspect the goods within 48 hours of delivery.
Any damage must be documented on the delivery docket and reported to Clearlight Designs in writing with supporting photos.
Slight marks on hidden sections are not considered damage.
Do not install damaged products.
Claims made after 48 hours will not be accepted.
Clearlight Designs is not responsible for damage caused by third-party couriers.

Clearlight Designs is not responsible for:

Your mirror will arrive with foam protective edging, not in a timber crate.
Our delivery driver will assist in placing the product in the nominated safe storage area.
All products are thoroughly tested and quality-checked prior to dispatch.
Clearlight Designs does not deliver products with scratches or defects.
Protective film should remain on the mirror until installation is complete.

Inspect your product upon delivery.
Slight marks on hidden areas are not considered damage.
If no damage is reported at the time of delivery, you accept full responsibility for the product.
You or your representative will be required to sign our Hand Delivery Form upon receipt.
We will not accept responsibility for damage reported after delivery has been signed for.

Clearlight Designs is not responsible for:

Clearlight Designs reserves the right to update these terms at any time.
Purchasers with active orders will be notified if updates affect their delivery.
We treat all clients with respect and expect the same in return.