Privacy Policy

Last updated: 23/09/2025

Clearlight Designs Pty Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, place an order, or contact us.

1. Information We Collect

When you use our website or place an order, we may collect:

  • Personal details such as your name, billing and shipping address, email address, and phone number.

  • Order details including products purchased and order history.

  • Payment details which are processed securely by Stripe. We never store or have access to your card information.

  • Website usage data (such as cookies and analytics) to help us improve site performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process, deliver, and manage your orders.

  • Communicate with you about orders, quotes, and customer support.

  • Improve our website, services, and customer experience.

  • Meet legal, accounting, and regulatory obligations.

3. Payments and Security

  • All card payments are processed securely by Stripe using encryption and industry-standard security measures.

  • We never see or store your card details.

  • You may also choose to pay via EFT bank transfer, which carries no processing fees.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share your details with trusted third parties when required to complete your order, such as:

  • Delivery and courier companies.

These providers are required to keep your information secure and only use it for the purpose of providing their services.

5. Data Security

We take the protection of your personal information seriously. Measures include:

  • SSL encryption across our website.

  • Secure servers and restricted access to customer data.

  • Relying on Stripe’s secure systems for payment processing.

6. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you, or ask us to correct it.

  • Ask us to delete your information when it is no longer required for legal or accounting purposes.

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking

Our website may use cookies to enhance site performance and provide analytics. These cookies do not collect personal information that identifies you directly. You can manage or disable cookies in your browser settings, though this may affect site functionality.

8. Retention of Information

We retain customer and order records for as long as required by law for accounting and tax purposes. Payment details are never stored by us.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:
Clearlight Designs Pty Ltd
Email: info@clearlightdesigns.com.au
Phone: (02) 9905 9570
Address: Unit 3/12 Ethel Ave, Brookvale, NSW, 2100

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or legal obligations. Updates will be published on this page with the revised date at the top.